Terms, complaints and payment
Terms and conditions
1. I reserve the right after after 90 days to dispose of uncollected equipment.
2. Payment is due on completion of any work.
3. I reserve the right to charge £75 for appointments cancelled with less than 24 hours notice.
Payment
I accept cheques, cash, bank transfers and credit/debit cards. You can pay by card online.
You can also buy me a coffee.
Complaints
I always try to provide the best service, however, on rare occasions there may be times when you’re not completely satisfied. To ensure I can put things right as soon as possible, after the completion of the work please check everything has been carried as agreed and to the high standards I aim for. Contact me straight away with any concerns either by phone, email or post. If writing, please get proof of posting.
On receipt of your complaint I aim to respond within five days. I will arrange a convenient date to come and view and/or remedy the situation within 28 days. In the unlikely event I am unable to resolve the complaint to your satisfaction it may be necessary to use a complaints service. When both parties agree a ‘deadlock’ has been reached you can escalate your complaint to an Alternative Dispute Resolution (ADR) service via my Which? Trusted Traders Endorsement. To do so please contact:
Which? Trusted Traders on 02922 670 040.